Shipping Policy
At Cookie Cottons, we are committed to delivering your order as quickly and carefully as possible.
Order Processing
All orders are processed within 1–2 business days of purchase. Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Please note that processing times may be slightly extended during holidays, promotions, or new collection launches.
Domestic Shipping
We currently ship throughout the United States.
Shipping rates and delivery estimates are calculated at checkout based on your location and selected shipping method.
Local Delivery (Miami, Florida)
We proudly offer local delivery within select areas of Miami.
If local delivery is available for your address, this option will be presented at checkout. Delivery times may vary depending on location and order volume.
Shipping Address Changes
Please carefully review your shipping address before completing your order.
Once an order has been shipped and collected by the courier, we are unable to modify the shipping address, redirect the package, or make changes to the delivery instructions.
Delivery Delays
While we work hard to ensure timely delivery, Cookie Cottons is not responsible for delays caused by shipping carriers, weather conditions, customs processing, or other circumstances beyond our control.
Lost or Delayed Packages
If you have not received your order within 10 business days of placing it, please contact us at hello@cookiecottons.com with:
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Your full name
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Order number
We will gladly investigate the shipment and assist in locating your package.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If a package is returned to us due to an incorrect or incomplete address, additional shipping charges may apply to resend the order.
Contact Us
If you have any questions regarding your shipment, please contact us at:
We are always happy to help.